Shipping
While most items ship within 1 - 3 business days, some items and shipping locations may require additional processing time. The stated time for when an item will ship is identified under "Availability" for each product.
Our standard FREE shipping method is ground shipping. We will ship your order via any of the major mail carriers, including UPS, FedEx, and the United States Postal Service.
We do not ship to international destinations or APO or PO Boxes. Some items can ship to Alaska and/or Hawaii. If an item cannot ship to Alaska or Hawaii, it is stated within the product description.
Please Note: Business days don’t include weekends, however Saturday deliveries may occur in select ZIP codes.
Track Your Package:
When your order ships, an email will be sent with the tracking number to the email address provided at the time of checkout. The tracking details can also be accessed by following the steps below:
- Click on Account at the top right
- Click on Order #
- Within the order, scroll down and the Shipping Details will be found at the bottom right of the page
Missing Package that Shows as Delivered:
*Within 36 hours of expected delivery*
- Verify the shipping address
- Look for a notice of attempted delivery
- Look around the delivery location for your package
- See if someone else accepted the delivery
- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
*Wait 36 hours - in rare cases packages may say delivered up to 36 hours prior to arrival
Tracking Information Missing:
The first package scan may be upon arrival at a regional hub near the destination/delivery location. This is common when shipping volume is high and packages are processed in bulk. Until this first scan, the carrier may not acknowledge receipt of the package.
The first package scan may also not be until delivery.
Package Undelivered:
*Reasons for Undelivered Packages*
Incorrect Address/Missing Information.
The package is typically returned to us by the carrier or the unintended recipient if the address is incorrect, has typos, is missing information (such as an apartment number or ZIP code), or is outdated (such as a previous residence).
Address Format.
If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carriers, please enter the box number as "PO BOX" followed by the number. Also, if you're a private mailbox holder (use a local commercial mail receiving agency), do not use "Box" for your mailbox number, instead use # or PMB. This will ensure that your address is not mistaken to be a P.O. Box, and that orders can ship to you via means other than the U.S. Postal Service.
Secure Location.
Your package may be returned to us if there is no safe place to leave the package at the point of delivery, where the package is safe from weather and is not visible to passersby.
Unable to Access.
Your package may be returned to us if the carrier can't access the delivery location due to no access code, call box number, or buzzer information, and can't obtain the information after multiple attempts.
Failed Delivery Attempts.
Most of our carriers make three attempts to deliver a package. Some packages that contain high value merchandise may require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. After three attempts, the package will be returned to us.
Damaged During Transit.
If a package is damaged on its way to you, the shipper may return it to us without attempting delivery.
Other Transportation Problems.
Packages can be sorted to the wrong carrier or labels can be damaged such that the carrier is unable to determine the correct delivery address.
Refused by Recipient.
If a recipient is not expecting a package, they may refuse it if they believe it was sent to them in error.